Frequently Asked Questions

We have 100k+ cooperated factories and global warehouses. Factories direct supply goods, offering a large variety of products at a low price without the warehousing cost. Besides, you may preorder inventory in our warehouses to shorten processing time to 24 hours.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

Our return policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Yes, we ship to most countries worldwide. Shipping fees will apply, and will be added at checkout.

Yes, once your order has been shipped, you will receive a tracking number via email.

Customer satisfaction is our top priority. We inspect every product before packing them to make sure products reach their destination safely. 99.9% of final customers have a good purchasing experience.

Shipping times depend on the location. On average, domestic shipping takes 2-5 business days, while international shipping can take up to 2 weeks. If you do not receive the product within 35 days, please report us, we will give you cashback.

If your order arrives damaged, please contact us with photos of the damage to arrange a refund or replacement.

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

Yes, we do offer digital gift cards that can be purchased through our website.

You can order only 1 item. The fastest processing time is 24 hours after the payment received. Additionally, we offer wholesale fulfillment for you. You can wholesale products from China, the US, and other warehouses at a favourable price. We can ship products to you.

Deshehut is a shipping method that works as an alternative to ePacket shipping or other special lines. The average delivery time to the USA is less than 8 days. Besides, overseas warehouses are available with domestic shipping which has a delivery time of 2-4 days normally.

Yes, we use SSL encryption and do not store any of your payment information on our servers.

Yes, customer reviews are encouraged. Once you’ve received your product, you can leave a review on the product page